FAQ about Surveys & eNPS

Jump into our frequently asked questions for more information about Surveys & eNPS

Why are anonymous surveys necessary?

Anonymous surveys play a crucial role in gathering genuine responses, particularly when addressing sensitive subjects. When conducting surveys, such as a company climate survey, certain questions can be challenging to ask or receive truthful answers to. Individuals may be reluctant to provide honest and potentially negative feedback if they are aware that their superiors or even top-level executives can identify their responses. Therefore, anonymous surveys are highly valuable in promoting open and candid feedback on delicate matters.



How does Factorial ensure anonymity?

Factorial prioritizes anonymity by adhering to an industry standard that requires a minimum of three participants in a survey. This measure is in place to safeguard anonymity since responses from fewer participants could potentially be linked to specific individuals based on writing styles or other identifying factors. Consequently, the system is structured to ensure anonymity by establishing a minimum participant threshold of three. Additionally, privacy settings offer further protection by enabling users to activate anonymous answers, enhancing the confidentiality of respondents.



How do I make a survey anonymous?

To ensure the anonymity of a survey, you can take the following steps:

  1. Access your survey.
  2. Navigate to the "Configurations" tab.
  3. Scroll down to the "Privacy settings" section.
  4. Enable the option for "Anonymous answers". It's important to note that this can only be done while the survey is in the draft state, as once it is published, the option to make it anonymous is no longer available.

Please be aware that maintaining anonymity requires a minimum of three participants and their responses to view the results. This requirement is in place to prevent the identification of respondents through writing styles or other identifiable factors.



What does it mean if a survey is anonymous?

An anonymous survey is a valuable tool for collecting information on various subjects while safeguarding the privacy of participants. In the context of anonymity in surveys, it refers to the practice of not disclosing the identity of respondents, which encourages them to provide honest and candid responses, particularly when discussing sensitive matters.



Who has access to the results of a survey?

Access to survey results is granted to users with admin permissions or those assigned as supervisors.

Was this article helpful?

Can’t find what you’re looking for?

Our customer care team is here for you.

Contact us

Knowledge Base Software powered by Helpjuice