About API or Integrations form

• Purpose: Use this option if you need assistance with Factorial’s API or its integrations. This includes issues like connectivity problems, data consistency, or any other technical challenges related to integrations.
• What to include: Provide detailed information about the problem, such as API endpoints, error messages, or steps to reproduce the issue.
• Example: “The API is returning a 401 error when trying to authenticate with our token.”

How to Complete the Form

1. Fill in the required fields as follows:
   • Raise this request on behalf of:
     • Ensure your name and email are displayed correctly.
   • Summary:
     • Write a concise title summarizing your request or question.
     • Example: "The API is returning a 401 error when trying to authenticate with our token."
   • Endpoint URL:
     • Link to the endpoint.
   • Impact:
     • Mark which is the impact of the request.
   • Description:
     • Include relevant details such as:
       • Account information (if applicable)
       • Employee information (if applicable)
       • Description of what is happening
       • Any error messages or screenshots (if relevant)
     • You can format the text, add links, or include screenshots using the toolbar.
   • Attachments:
     • Attach the necessary visual evidence or any information relevant to the investigation of the case.
   • Consent to the collection and use of data:
     • Tick the checkbox if you give consent for the collection and use of the data in accordance with the privacy policy (GDPR).
   • Share with:
     • If you select "No one," the information in this ticket will remain private and will not be shared with the Account Manager or the Organization.
        
2. Click Send. The ticket will be automatically created in Jira and assigned to the relevant team.