Efficient communication is essential for resolving any inquiries or issues you might encounter. This guide will walk you through how to open a support request and review its status to ensure a seamless experience with our team.

Accessing the Form

1. Navigate to the form page:
   • The form is available in the Factorial support section.
   • Access it directly through the provided link: https://portal.support.factorialhr.com/servicedesk/customer/portal/5

Notifications vs. Responses

Request Categories

The form is divided into four main categories. Ensure you select the appropriate category for each request.

1. General Inquiries:
   • Ask a Question form
   • UI Glitch/Translation Issues form
   • Improvements form
2. Technical Inquiries:
   • API or Integrations form
   • Incidents form
   • SQL form
3. Billing Inquiries:
   • Questions and Inquires form
   • Change VAT or company billing name form
4. Security and Privacy:
   • MFA form
   • User deletion form

How to review tickets from my companies

1. Log in to Jira
2. Navigate to Requests
   • In the upper-right corner, you will see your profile button, typically displayed with your initials.
   • Click on your profile button, and a dropdown menu will appear.
   • Select "Requests" from this menu. View All Requests

3. View All Requests

• You will be redirected to a page displaying all the requests you have opened.
• This view provides detailed information about the status of each request.

Using Filters to Organize Requests

Once on the Requests page, you can use the filters to refine your view and manage your requests more effectively:

1. By Status
   • Example:
     • Filter by Open Requests to see tickets that are still in progress.
     • Filter by Closed Requests to view tickets that have already been completed.

2. By Request Type

• Filter by the type of request to see whether it’s for a Technical Issue, a General Inquiry, or other categories.