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Requests for Customer Support: General Inquires - Improvements form

Click here to open the Improvements form.

 

 

About Improvements form

  • Purpose: Use this option to suggest enhancements or new features that could improve the product.
  • Example: "It would be helpful to have a dark mode option in the platform."

 

How to Complete the Form

  1. Fill in the required fields as follows:
    • Raise this request on behalf of:
      • Ensure your name and email are displayed correctly.
    • Summary:
      • Write a concise title summarizing your request or question.
      • Example: "It would be helpful to have a dark mode option in the platform."
    • Provide Details:
      • Depending on the selected option, you may need to provide different information:
        • Describe in detail the product improvement you are suggesting.
        • Highlight how this improvement would enhance the user experience or address a specific problem.
    • Business justification:
      • Provide a business justification explaining why the improvement is important for the organization.
    • Share with:
      • If you select "No one," the information in this ticket will remain private and will not be shared with the Account Manager or the Organization.
         
  2. Click Send. The ticket will be automatically created in Jira and assigned to the relevant team.

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