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Supported mobile devices

Compatible devices

At Factorial , we strive to ensure that our app is compatible with most mobile devices. Below are the devices we support:

  • Android devices: all devices that support Google Play Store (except some Huawei models).
  • iOS devices: All iPhones that support the App Store.
  • OS version: devices with Android 6 (SDK 23) / iOS 13.4 or higher operating system.

Troubleshooting Mobile Devices

If you are experiencing issues related to screen sizes, performance, or any other aspect of the mobile app, follow these steps:

  1. Open a ticket with Technical Support. Please provide specific details about the issue you are experiencing.
  2. Specify the device model. Please include the exact model of your device so our team can investigate more effectively.
  3. Attach a screenshot. If possible, please attach a screenshot showing the problem.

These details will help us identify and resolve the problem more quickly and efficiently.

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