Compatible devices
At Factorial , we strive to ensure that our app is compatible with most mobile devices. Below are the devices we support:
- Android devices: all devices that support Google Play Store (except some Huawei models).
- iOS devices: All iPhones that support the App Store.
- OS version: devices with Android 6 (SDK 23) / iOS 13.4 or higher operating system.
Troubleshooting Mobile Devices
If you are experiencing issues related to screen sizes, performance, or any other aspect of the mobile app, follow these steps:
- Open a ticket with Technical Support. Please provide specific details about the issue you are experiencing.
- Specify the device model. Please include the exact model of your device so our team can investigate more effectively.
- Attach a screenshot. If possible, please attach a screenshot showing the problem.
These details will help us identify and resolve the problem more quickly and efficiently.