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About Deals in CRM

Learn how to effectively manage deals in CRM systems to improve sales efficiency and customer relationships.

Deals represent potential sales opportunities with your clients. Each deal moves through different stages of your sales pipeline — from the first contact to closing the deal.

With Deals in CRM, you can:

  • Track the status of every opportunity.
  • Estimate deal values and expected closing dates.
  • Assign owners and monitor sales progress.
  • Link quotes and invoices directly to each deal.
 

 

How to create a new deal

  1. On your sidebar → Sales → Deals.
  2. Click on + New deal (top right corner).
  3. Fill in the deal details:
    • Client: select from your contact list.
    • Deal name: a short description (e.g., “Website redesign”).
    • Estimated amount and Currency.
    • Deal stage: choose between New, Qualification, Proposal sent, Negotiation, or Closed won/lost.
    • Deal owner: who’s responsible for managing it.
    • Expected close date: when you anticipate the deal will be completed.
  4. Click Create.

Tip: You can edit a deal at any time by opening it and selecting Edit deal in the top right corner.

 

 

Understanding your pipeline

Your deals are organized by stages in a visual board — allowing you to see where each opportunity stands.

  • New: recently created deals.
  • Qualification: assessing fit or gathering information.
  • Proposal sent: quote or offer shared with the client.
  • Negotiation: final discussions before closing.
  • Closed won: successfully converted to a sale.
  • Closed lost: opportunity not converted.

Each card shows:

  • Deal name and amount
  • Client and owner
  • Number of quotes or invoices
  • Expected close date

You can drag and drop deals between stages as they progress.


 

Deal details view

Click any deal to open its detail page, where you’ll find:

  • Estimated deal value and progress bar.
  • Expected close date and deal creation info.
  • Linked tabs:
    • Details: overview of the opportunity.
    • Quotes: proposals created for this deal.
    • Invoices: any invoices linked to it.

 

Next steps

Once your deal reaches the Proposal sent stage, you can create a Quote directly from the deal, using Quote Builder to automatically generate budgets and convert them into projects.

 

 

 

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