One now helps you understand not just what is scheduled, but why. With expanded knowledge of absence policies and system configurations, One provides clear, context-aware answers about time off rules, schedules, and clock-in settings—without needing to search through menus or manuals.
Overview
One allows employees and admins to ask questions about absence policies, team schedules, and time-related system settings directly in the One chat. The AI connects real data with the rules behind it, offering instant explanations in simple, human language.
When and why it should be used
- Employees want to understand which absence policy applies to them and why
- Admins need to verify or audit time and attendance configurations
- Managers want quick visibility into team schedules and availability
- HR teams want to improve transparency and trust around time off and scheduling rules
This helps reduce back-and-forth questions, saves time, and ensures everyone has the same source of truth.
How to use
- Go to One from your Factorial account
- Open the chat
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Ask a question in natural language, such as:
- “Which absence policy applies to Maria for parental leave?”
- “What is our bereavement leave policy?”
- “Who am I working with on Friday?”
- “How are our break rules configured?”
- Review the response provided by One, which is based on your company’s actual policies, schedules, and system settings
- If needed, ask follow-up questions to get more detail or clarification
If One gives a generic or incomplete answer, make sure the policy or configuration is fully set up in Factorial, or try rephrasing the question with more detail (for example, specify the absence type).
If One can’t answer a configuration question, it is because the feature is available for One beta users only and One may not yet recognise it. If the setting is very new or customised, check the configuration manually or contact support.
Tips and best practices
- Be as specific as possible when asking questions (for example, include the leave type or person’s name)
- Use One as a first step before checking settings manually—it’s often faster
- Encourage employees to use One to understand their own benefits, reducing repetitive HR questions
- Admins can use One regularly to double-check configurations after making changes
FAQ
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Who can use this feature?
This functionality is available to all One beta users. Access depends on your role and permissions in Factorial.
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Can employees see confidential policy information?
No. One AI respects existing permission settings and only shows information users are allowed to see.
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Can admins use One to audit system settings?
Yes. Admins can ask about clock-in methods, break configurations, time categories, and more to quickly review how the system is set up.
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Does One replace HR documentation?
No, but it complements it by making information easier to access and understand in real time.