One helps you find the right communities within your organization quickly and efficiently. In this article, you will learn how to discover communities, understand their focus, and gain insights as a community administrator.
Overview
The Communities Discovery feature in One allows users to:
- Easily find communities that match their interests or questions.
- See basic membership information to understand the context of each community.
- Help administrators get insights into community distribution and member counts.
When and why it should be used
Use this feature when you:
- Need to ask questions or share knowledge in the most relevant community.
- Want to discover communities you were not aware of.
- Are a community administrator and want basic insights about participation and activity levels.
How to use
- Open One within Factorial
- Use the search bar to ask about the Communities
- Browse the list of communities suggested by One
- Click on a community to view its description and membership information
- Join the community or post your question in the most relevant group
- For administrators: Access the Insights tab to view membership counts and distribution statistics
If you are unable to find a community, check that the keywords match community descriptions. If still not found, contact your admin to see if the community exists.
Tips and Best Practices
- Use specific keywords to improve the relevance of suggested communities.
- Review community descriptions before posting questions to ensure proper context.
- Encourage team members to keep community descriptions up to date for better matching.
FAQ
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Can I join multiple communities?
Yes, you can join as many communities as are relevant to your role or interests.
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Can administrators see who is asking questions?
No, administrators can see general participation and membership statistics, but individual posts are private.