This article explains how employees can access and complete surveys from the Factorial mobile app. You’ll learn where to find surveys and how to respond to them directly from your phone.
Surveys allow companies to collect feedback, opinions, and insights from their teams.
In the mobile app, surveys are available through the Inbox, making it easy for employees to respond anytime, anywhere.
When and why to use it
Use surveys in the mobile app when:
- You want to increase participation by allowing employees to answer on the go
- Feedback needs to be collected quickly and accessibly
- Employees do not regularly use the desktop version
Mobile surveys help improve response rates and make communication more inclusive and accessible.
How to use
Follow these steps to access surveys in the mobile app:
- Open the Factorial mobile app
- Tap on Inbox
- Select the Engagement category
- This will display any pending surveys
- Choose the survey you want to answer
- Complete the survey and submit your responses
- Once submitted, your answers are saved automatically
If you can’t see the Surveys category in the Inbox, make sure there is at least one active survey assigned to you.
If you opened a survey but can’t submit it, ensure all required questions are answered, check your internet connection and try again. If the issue continues, contact the support team.
Tips and best practices
- Enable notifications so employees don’t miss new surveys
- Encourage employees to complete surveys before the deadline
- Remind teams that surveys can be answered directly from the mobile app
- Use clear survey titles so employees understand the purpose before opening them
FAQ
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Can all employees access surveys from the mobile app?
Yes, as long as the survey is assigned to them and they have access to the mobile app.
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Can surveys be answered only on mobile?
No. Surveys can also be completed from the desktop version of Factorial.