Introduction

Tracked applications are SaaS not connected to Factorial IT for provisioning. Connecting them in Factorial IT allows administrators to manually record and monitor employee accounts. This ensures complete visibility and centralized tracking of account information for each account, even when the SaaS cannot be provisioned.

Assign an owner to a tracked application

• Each tracked application can have an owner.
• The owner is usually the person with an administrator account on this connected app.
• The owner is responsible for completing account-related tasks in Factorial IT.

Request account changes in tracked applications

Only administrators in Factorial IT can request account changes for tracked applications.

These requests can be initiated in two ways:

• During an employee’s onboarding or offboarding process
• Directly from the employee’s profile in Factorial IT

Once a request is submitted:

1. Factorial IT notifies the application’s owner
2. The owner receives a task to complete (create, modify, or delete the account in the connected app)
3. After completing the action in the connected app, the owner confirms the task in Factorial IT
4. The confirmation updates the account information in Factorial IT, keeping the tracking up to date