Overview
One can read what you type or attach and turn it into a complete purchase request, so you don’t need to fill in every field yourself.
When and why to use it
- You already have a quote, invoice, or offer to attach.
- You’d rather describe the purchase in a sentence than complete a multi-field form.
- The vendor isn’t registered in Factorial yet — One can create it as part of the request.
How to use
- Open One
- Describe the purchase you need, for example: “I need a new laptop, here’s the quote.”
- Attach the quote, invoice, or a screenshot of the offer, if you have one.
- One identifies the request type and fills in the form, using the attachment and the information Factorial already has about you.
- Answer any questions One asks if it’s missing information.
- One submits the request into your company’s approval workflow.
Tips and Best Practices
- Attach a clear, legible file (PDF or image) so One can read the price and vendor correctly.
- Describe the purchase with as much detail as you can (what it is, the approximate cost, how urgent it is) to reduce the number of follow-up questions One needs to ask.
Troubleshooting and FAQ
Troubleshooting
- One is missing information. It will ask you directly in the chat — answer in plain language.
- The attachment wasn’t read correctly. Check that the file is a clear PDF or image. If the issue continues, contact the support team.
FAQ
-
Do I still need to choose a request type myself?
No. One identifies it based on what you describe and attach.
-
What happens after I submit the request?
It follows the same approval workflow as a request created from the form.
-
What if I don’t have a quote or invoice to attach?
You can still describe the purchase in One. It will ask you for any details it needs.