Agentic Capabilities are AI-powered automations built into specific Factorial products. Once you turn one on, it works in the background as part of your existing processes, so you don't need to ask it to run.
For information about how Agentic Capabilities compare to One, your personal agent, see Personal Agent vs Agentic Capabilities.
Capabilities available
| Capability | Product | What it does | Status |
|---|---|---|---|
| AI Candidate Screening Calls | Applicant Tracking System (ATS) | Calls, screens, and tests candidates' language skills in multiple languages before a recruiter reviews the application. | Available |
| Ticket Resolver | Ticketing | Reviews an incoming IT or HR ticket, checks what's needed, and proposes or runs the resolution. | Available |
| Expense Policy Check | Expenses | Reviews each submitted expense against your company's policy before it reaches an approver. | Available |
| AI Interview Notes & Transcripts | Applicant Tracking System (ATS) | Produces notes and transcripts from candidate interviews inside the ATS. | Coming soon |
| Time Tracking Anomaly Handling | Time Tracking | Spots missed clock-ins and resolves them according to your policy. | Coming soon |
| Shift Replacement Calling | Shift Management | Calls available staff to cover an open shift, based on your company's rules. | Coming soon |
AI Candidate Screening Calls: where to learn more
AI Candidate Screening Calls have their own dedicated section in the Help Center. It covers how to:
- Add an AI call to a recruitment stage.
- Configure the agent's voice and behaviour.
- Set up the role context that guides its evaluations.
- Move candidates forward automatically.
This capability is also covered by its own Instructions for Use under the EU AI Act: AI Candidate Evaluation & AI Calls: Instructions for Use.
How capacity works
- Agentic Capabilities use your company's shared plan rather than your own daily One usage.
- Speak to your Account Manager for details on your company's plan and how much capacity is included.
Turning a capability on
- Each Agentic Capability is switched on per product.
- If you don't see one of these options yet, contact your Account Manager.
FAQ
-
Do Agentic Capabilities cost extra?
No. They're included as part of your company's plan.Contact to your Account Manager if you expect to need more capacity than what's included.
-
Is this the same usage as my personal One plan?
No. Agentic Capabilities draw on your company's shared plan, separate from your own daily One usage.