Old or unused hardware still has value. Factorial IT puts you in touch with buyback partners that buy used laptops, phones and servers, including devices you did not buy through Factorial IT.
Feature/Functionality
Overview
Factorial IT introduces you to the partner but does not take part in the sale. You agree the terms, logistics and payment directly with the partner. Check how the partner works before you send anything.
| Partner | Coverage | Devices | Brands | Contact |
|---|---|---|---|---|
| Greendid | Europe | Laptops, phones | Apple, Windows, Linux | contact@greendid.com |
| Furb | France | Laptops, phones | Apple only | contact@furb.fr |
| Back Thru the Future | United States | Laptops, phones | Multiple | backthruthefuture.com |
| ITRenew | United States | Laptops, servers | Multiple | itrenew.com |
If your country is not listed, write to support@factorial.it for a suggestion.
How to use
- List the devices you want to sell, with model, serial number, condition and age for each. More detail means a more accurate quote.
- Contact the partner. You can use the email template below.
- Review the quote. You can say no without any obligation.
- Agree the collection. The partner explains how to pack and ship the devices.
- Once the partner has received and checked the devices, send them an invoice so they can pay you.
Email template
Hi,
We are a Factorial IT customer and would like to sell some used IT equipment. The list of devices is attached.
Collection details:
- Address: [your address]
- Contact: [name and phone number]
Could you send us:
- An estimate of the total value of these devices
- Help with packaging, if needed
- Shipping labels and a proposed collection date
Kind regards,
Tips and Best Practices
- Wipe and unassign devices before they leave. Remove them from management so the buyer can set them up.
- Pick a partner that covers your country and brand. Furb, for example, only buys Apple devices in France.
- Send one complete list. A single lot with full details gets a better quote than piecemeal requests.
- Keep the serial numbers. You need them to match the partner's validation and your invoice.
Troubleshooting and FAQ
Troubleshooting
- No partner covers your country. Write to support@factorial.it for a recommendation.
- The quote is lower than expected. Add condition and age for every device and ask again, or decline. There is no obligation.
- The partner has not paid. Payment follows your invoice. Check you sent it after the partner validated the devices, then follow up with the partner directly.
FAQ
-
Can we sell devices we did not buy through Factorial IT?
Yes. Any device can be resold.
-
Is Factorial IT responsible if something goes wrong with the sale?
No. Factorial IT only makes the introduction. The agreement, logistics and payment are between you and the partner.
-
Are we obliged to sell once we ask for a quote?
No. You can turn down any quote.