Overview
The new password is set remotely. You or the employee use it the next time someone signs in to that account on the device.
Before you start
- You are an administrator of your company space.
- The device is enrolled in MDM.
- The device is Online: switched on and connected to the internet.
- The device has an administrator account.
How to use
- Open Devices and open the device details page.
- Go to the Users tab.
- Click Action next to the account you want to change.
- Type the new temporary password and save.
Follow the progress of the change in the Logs tab.
Sign in with the new password
At the next login, you or the employee sign in to the account with the new password. The local password is now changed.
Tips and Best Practices
- Check the device is online first. The change only reaches a device that is switched on and connected.
- Treat the password as temporary. Ask the employee to choose their own once they are back in.
- Watch the Logs tab. It tells you whether the change went through.
- Share the password safely. Do not paste it into a ticket or a public chat.
Troubleshooting and FAQ
Troubleshooting
- The change does not go through. Check that the device shows as Online and that it has an administrator account. Then check the Logs tab.
- The new password does not work yet. It applies at the next login to that account. Check in the Logs tab that the change finished.
FAQ
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Do I need physical access to the device?
No. You make the change from the console.
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Who can change the password?
Administrators of your company space.
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When can the employee use the new password?
At the next login to that account.