Trust Channel
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About the Trust Channel
What is a Trust Channel and what are the EU Requirements? A complaint channel must allow the possibility of...
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FAQ about the trust channel
How to use a complaints channel? To utilize the trust channel, adhere to the following instructions: Access the complaint...
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Complaint case notes
Overview The Complaint case notes feature allows complaints managers to document every step of a complaint directly in Factorial....
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Complaint Categories
Overview The Complaint Categories feature enables complaints to be organized into predefined or custom categories. This helps Complaint Managers...
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Trust Channel - Voice channel
The Trust Channel allows people to submit reports either in writing or by recording a voice message. Voice reporting...