What's WhatsApp click-to-chat?
The feature allows you to start a chat with someone that has an active WhatsApp account as long as they have shared their phone number with you. By clicking the link, you can launch WhatsApp and start a conversation with any candidate from Factorial's ATS. The click-to-chat option works both from the WhatsApp app and from the internet browser.
How to use WhatsApp in the ATS?
- Navigate to a candidate’s profile either through a Job opening or the Candidates section
- Select your preferred candidate
- Hover over the candidate’s phone number to reveal the Whatsapp icon
- Click the Whatsapp icon to open chat
If you want all your conversations to happen through WhatsApp, make sure to make phone number a mandatory field in the application form.