Need Help? Contact Support

1. How to contact Customer Support?

   Contact us by phone call, by chat or by filling out a form   By phone call: Customer Support...

2. How to Open and Review Your Requests for Customer Support

   Efficient communication is essential for resolving any inquiries or issues you might encounter. This guide will walk you through...

3. Requests for Customer Support: General Inquires - Ask a Question form

   Click here to open the Ask a Question form.     Ask a question form Purpose: Use this option...

4. Requests for Customer Support: General Inquires - UI Glitch/Translation Issues form

   Click here to open the UI Glitch/Translation Issues form.     UI Glitch/Translation Issues Purpose: Select this if you've...

5. Requests for Customer Support: General Inquires - Improvements form

   Click here to open the Improvements form.     About Improvements form Purpose: Use this option to suggest enhancements...

6. Requests for Customer Support: Technical Inquiries - API or Integrations form

   Click here to open the API or Integrations form.     About API or Integrations form Purpose: Use this...

7. Requests for Customer Support: Technical Inquiries - Incidents form

   Click here to open the Incidents form.     About Incidents form Purpose: Select this option to report any...

8. Requests for Customer Support: Technical Inquiries - SQL form

   Click here to open the SQL form.     Requirements To avoid delays, please ensure that your request includes...

9. Requests for Customer Support: Billing Inquires - Questions and Inquires

   Click here to open the Questions and Inquires form.     About Questions and Inquires form These requests will...

10. Requests for Customer Support: Billing Inquires - Change VAT or company billing name

    Click here to open the Change VAT or company billing name form.     About Change VAT or company...

11. Requests for Customer Support: Security and Privacy - MFA

    Click here to open the MFA form.     How to Complete the Form Fill in the required fields...

12. Requests for Customer Support: Security and Privacy - User Deletion

    Click here to open the user deletion form.     Permanent Action Deleting an employee from an account is...

13. Understanding your support ticket status

    When you submit a support ticket to our team, it will go through several stages as we work to...

14. Troubleshooting Before Contacting Support

    Many common issues with Factorial can be solved quickly without contacting our support team. This article explains the steps...