What's WhatsApp click-to-chat?
The feature allows you to start a chat with someone that has an active WhatsApp account as long as they have shared their phone number with you. By clicking the link, you can launch WhatsApp and start a conversation with any candidate from Factorial's ATS. The click-to-chat option works both from the WhatsApp app and from the internet browser.
👀 For companies located in Brazil and LATAM, the WhatsApp click-to-chat option is available automatically and doesn't require the mentioned set-up.
How to set it up?
- On your sidebar, head to Marketplace → Integrations
- Select the WhatsApp Click-to-chat app
- Click on Install App
This feature is available in all plans.
How to use WhatsApp in the ATS?
- Enter a Job Opening.
- Navigate through the phases and pick your preferred candidate.
- Click on the Chat on WhatsApp option in the upper right corner.
‼️ If you want all your conversations to happen through WhatsApp, make sure to make phone number a mandatory field in the application form.