You can translate a ticket into your Factorial language with one click. The translation includes the ticket title, description, and comments, so you can understand the full conversation without leaving Factorial or using another translation tool.
Overview
Use ticket translation when a ticket contains content in a language you don't speak or understand.
The Translate option translates the ticket content into the language you've selected in Factorial. The translation is personal, so it doesn't change the original ticket or affect what other people see.
You can translate:
- The ticket title
- The ticket description
- All comments on the ticket
The feature is available to everyone who has access to the ticket, including assignees, resolvers, and watchers.
How to use
- In your sidebar, go to Tickets
- Open the ticket you want to read
- Click Translate
- Review the translated title, description, and comments
- To return to the original content, click Show original
The ticket is translated into the language you've set in your Factorial account. You cannot select a different target language for an individual translation.
Tips and best practices
- Set your Factorial language to the language you prefer to use before translating a ticket.
- Use Translate whenever you need to understand the full context of a ticket, including its comments.
- Use Show original if you need to review the content in the language in which it was originally written.
- Remember that translation only changes how the ticket appears to you. Other people see the ticket in their own language or the original content.
FAQ
-
What parts of a ticket can I translate?
You can translate the ticket title, description, and all comments.
-
Which language is the ticket translated into?
The ticket is translated into the language you've set in your Factorial account.
-
Can I choose a different language when translating a ticket?
No. The translation uses your Factorial language setting.
-
Does translating a ticket change the original content?
No. Translation is only applied to your view of the ticket. The original content remains unchanged.
-
Can other people see my translation?
No. The translation is personal and doesn't change how the ticket appears to other people.
-
Who can translate a ticket?
Everyone with access to the ticket can use the translation feature, including resolvers, assignees, and watchers.