You can control how your company's One capacity is distributed by setting a maximum usage limit for each employee. This helps ensure fair access across the organisation while giving admins visibility into how One usage is consumed.
Note: The One usage and consumption monitoring experience is being updated. Some of the settings and information described in this article may change as the new dashboard is rolled out.
Overview
One is available on every Factorial plan: Free, Basic, Plus and Max.
Every tier gives you the same capabilities — asking questions, creating documents, building reports, and everything else One can do. The tier only changes how much you can do each day.
Your AI consumption is measured in aggregate rather than as a fixed cost per action. The complexity of a request affects how much capacity it uses, so two similar-looking requests can use different amounts of your daily capacity.
Important: One is currently in an observability period. Even if you reach your daily capacity, you can keep using One without interruption while the new plans roll out.
How to use
Track your usage
- Go to One
- Click the Settings icon in the top-right corner.
- Open the usage panel to review your remaining capacity.
- Watch how your usage changes in real time as you use One.
Get more capacity
- When you're close to your limit, click Upgrade.
- You're redirected to the marketplace.
- Choose to purchase additional capacity or move to a higher tier.
- If you're not an admin, ask your admin to do this for you.
No minimum number of paid users
Your company decides how many people are on a paid tier. There's no minimum — you can have just one person on Max and everyone else on Free.
Tips and best practices
- Check your usage regularly so you're not caught out when the observability period ends.
- If your team relies heavily on One, plan an upgrade ahead of time rather than waiting until you hit your limit.
- Manually changing the date range on a saved report doesn't use your usage — running a new analysis, a routine, or a more advanced comparison does.
FAQ
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What happens when I reach my daily capacity?
During the current observability period, you can keep using One even after reaching your capacity. This will change as the new plans roll out fully.
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Does a higher tier unlock extra features?
No. Every tier has the same capabilities. Only your daily usage allowance changes.
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Can I buy more capacity at any time?
Yes. Click Upgrade to purchase additional capacity or move to a higher tier through the marketplace.
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Are Agentic Capabilities part of this same usage?
No. Agentic Capabilities, like AI screening calls or automatic expense checks, draw on a separate, company-level plan. See About Agentic Capabilities.