This article answers the most common problems with Performance > Feedbacks: a missing tab, feedback you can't find, visibility surprises, deleting, notifications, and features people often expect but that don't exist, such as feedback requests, anonymous feedback, editing and the mobile app.

Before you start

• Most "missing feedback" questions come from the visibility setting. See About feedback and who can see it.
• Performance > Feedbacks shows one year at a time.

Steps

Check why a feedback isn't visible (everyone)

1. Go to Performance > Feedbacks.
2. Use the year arrows to select the year the feedback was sent.
3. Remove the Type of feedback filter.
4. If the feedback still doesn't appear, ask the author which visibility they chose. Their manager only feedback is never visible to the employee, and The employee only feedback is never visible to managers or admins.

Rules and behavior

• If your company's plan doesn't include Performance, then Performance > Feedbacks isn't available to anyone.
• If a feedback is Manager only, then the receiver can't see it and doesn't get an email.
• If a feedback is Employee only, then managers and admins can't see it.
• If you're not the author, then you can't delete the feedback.

Limitations

• You can't request feedback.
• You can't send anonymous feedback.
• You can't edit feedback.
• You can't use Feedbacks in the Factorial mobile app.
• You can't see feedback in the employee profile.
• You can't use feedback templates or questions.
• You can't connect Feedbacks to Slack or Microsoft Teams.
• You can't turn off the feedback email.

Troubleshooting

• Symptom: "I don't see Feedbacks under Performance." → Cause: the plan doesn't include Performance. → Fix: ask your admin.
• Symptom: "I can't see a feedback someone sent me." → Cause: the feedback is Manager only, or it's from another year. → Fix: change the year. Manager only feedback is never shown to you.
• Symptom: "My manager can't see feedback I received." → Cause: the author chose The employee only, or your Manager field is empty or wrong. → Fix: ask HR to check your Manager field. Employee only feedback stays private.
• Symptom: "I can't delete a feedback." → Cause: you aren't the author. → Fix: ask the author.
• Symptom: "Send feedback is disabled." → Cause: no employee selected or no text. → Fix: fill in Who do you want to give feedback? and Write down your feedback.
• Symptom: "I can't find myself in Who do you want to give feedback?" → Cause: you can't give feedback to yourself. → Fix: none.
• Symptom: "The receiver didn't get an email." → Cause: visibility Their manager only, or the email went to spam. → Fix: check the Visibility tag in Given.
• Symptom: "Past feedbacks in a review is empty." → Cause: none of the employee's feedback is visible to you. → Fix: none; visibility rules apply.

FAQ

1. How do I request feedback from my colleagues?

You can't request feedback in Feedbacks. To collect feedback from several people, ask your admin to include you in a performance review with peer reviewers.

2. Can I send feedback anonymously?

No. The author's name is always shown.

3. I sent feedback to the wrong person. What do I do?

Delete it from Performance > Feedbacks > Given and send it again to the right person.

4. Can I give feedback from the mobile app?

No. Use Factorial in a web browser, or ask One on the web.

5. Where are Kudos?

Kudos are a separate feature for public recognition, under Kudos in the sidebar. They aren't part of Performance > Feedbacks.

6. Does feedback affect my performance review score?

No. Reviewers can read it as context in View context > Past feedbacks, but it doesn't change scores.