Do it with One: "Give feedback to Laura Gómez: great job leading the client demo this week. Only she should see it."
Feedbacks lets any employee send written feedback to one or more colleagues at any time and choose whether the employee, their manager, or both can read it. Customers sometimes call this continuous feedback, peer feedback or 360 feedback. Managers can use the feedback their team received as context when they fill in performance reviews or prepare a 1:1.
One can help with feedback
| What One can do | |
|---|---|
| 🔍 Ask | List the feedback you gave, received, or can see as a manager or admin, filtered by person, date range and visibility |
| ⚡ Do | Give feedback to one or more colleagues, and delete feedback you wrote (you confirm before One sends or deletes) |
| 🚫 Not yet | Edit a feedback or change its visibility; request feedback from colleagues |
Try: "Give feedback to Laura Gómez: great job on the client demo. Only she should see it." · "Show me the feedback I received this year." · "Delete the feedback I sent to Marc yesterday."
→ Ask One about reviews, feedback, competencies and incentive plans
Before you start
- Your company needs the Business or Enterprise plan. Feedbacks is part of Performance and has no separate add-on.
- Admins don't need to switch anything on. When Performance is available, every employee sees Performance > Feedbacks.
Steps
Open Feedbacks (everyone)
- In the sidebar, click Performance.
- Click the Feedbacks tab.
- The page opens on the Received view, showing the feedback you received in the current year.
- Click Given to see the feedback you wrote.
- Click a feedback card to read the full feedback in a side panel.
What each role can do in Feedbacks
| Task | Who can do it | Where |
|---|---|---|
| Give feedback to one or several colleagues | Every employee | Performance > Feedbacks > Give feedback, or by asking One |
| Read feedback you received or gave | Every employee | Performance > Feedbacks |
| Read feedback your reports received | Managers | Performance > Feedbacks |
| Read all shared feedback in the company | People with the Review Process Full Visibility permission | Performance > Feedbacks |
| Delete feedback | Only the author of the feedback | Feedback card or side panel > Delete |
| Read past feedback while answering a review | Reviewers | Review form > View context > Past feedbacks |
| Read past feedback during a 1:1 | 1:1 participants | 1:1 meeting > View context panel > Past feedbacks |
| Analyse how much feedback is shared | Admins | AI Reports > Feedbacks template |
Rules and behavior
- If your company has Performance in its plan, then every employee can give feedback and read the feedback they gave or received.
- If you give feedback, then you choose its visibility: The employee only, The employee and their manager, or Their manager only.
- If you send one feedback to several people, then every receiver gets the same text and can see the names of the other receivers.
- If the visibility includes the employee, then the employee receives an email with the feedback.
- If you are the author, then you are the only person who can delete the feedback.
Limitations
- You can't request feedback from a colleague. Feedbacks only lets you give feedback.
- You can't edit feedback after sending it.
- You can't send anonymous feedback. The author's name is always shown.
- You can't add ratings, questions, templates or attachments. Feedback is plain text.
- You can't give feedback to yourself.
- You can't use Feedbacks in the Factorial mobile app. Use a web browser.
- You can't react to or comment on feedback.
- Feedbacks has no Slack or Microsoft Teams integration.
Troubleshooting
- Symptom: "I don't see the Feedbacks tab under Performance." → Cause: your company's plan doesn't include Performance. → Fix: ask your admin to check the plan.
- Symptom: "Someone sent me feedback but it isn't in my Received view." → Cause: the author chose Their manager only, or the feedback was sent in a previous year. → Fix: use the year arrows at the top of Performance > Feedbacks to check other years. Feedback sent as Their manager only is never visible to you.
FAQ
1. Is Feedbacks included in my plan?
Feedbacks is included in the Business and Enterprise plans, as part of Performance.
2. Can I ask a colleague to give me feedback?
No. Feedbacks only lets you give feedback. To collect feedback from several people in a structured way, use a performance review with peer reviewers.
3. Is feedback anonymous?
No. The receiver always sees who wrote the feedback.
4. What's the difference between Feedbacks and Kudos?
Kudos are public recognition visible to the whole team, under Kudos in the sidebar. Feedbacks in Performance are private: only the people allowed by the visibility setting can read them.
5. Can I give feedback from my phone?
Not in the Factorial mobile app. Open Factorial in a web browser.
Ask One:
- "Give feedback to Laura Gómez: great job leading the client demo this week. Only she should see it."
- "Show me the feedback I received this year."
- "What feedback did my team receive last quarter?"